Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by credit card, your order will be shipped Normally, we ship the next business day for orders arriving before 9PM.
- If you are using our option for a payment service, your order will be shipped Normally, we ship the next business day for orders arriving before 9PM.
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| SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityNoIns. We
may elect to ship by some other carrier and will notify you if that is the case. The U.S. Postal Service just raised the shipping rates again. International shipping has gone way up. The average package UNDER one pound is now over $20. We will calculate shipping after you place the order and give you the opportunity to cancel the order if the shipping is too high. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
| OUR DAMAGE POLICY: We use an outside package insurance company. If there is any problem, contact us and we will assist you. DO NOT repack and DO NOT mail the damaged items back to us, unless instructed to do so. This will void the insurance and we will not be able to give you a refund. INSURANCE IS INCLUDED automatically on all packages. Delivery confirmation is used on all US shipments. |
| Shipping Charges:
INSURANCE IS INCLUDED automatically on all shipments. If your order is only books (or other media mail qualified items), we will contact you after the automatic order acknowledgment is sent with the adjusted lower shipping rate. |
Thank you for shopping at Eagle Ridge Collectibles!
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